FAQs
Mobital has been a leader in modern furniture manufacturing and design for over 25 years.
Shipping and Returns
Products and Warranty
Ordering
Shipping and Returns
How do I track my order?
How do I track my order?
Please contact our customer service at customerservicewest@mobital.com/customerserviceeast@mobital.com and we will be happy to provide an update on the shipment status
How long does it take to process and ship an order?
How long does it take to process and ship an order?
Once your order has been placed you will receive an order confirmation from your our Customer Service with shipping and delivery details for approval. Once we get the approval, we will release your order for shipping.
Do you ship to a residential address?
Do you ship to a residential address?
Yes, additonal fees may apply. Please contact us for more info
Products and Warranty
I am an end user, can I buy directly from Mobital?
I am an end user, can I buy directly from Mobital?
Mobital is a wholesale company. Our products are distributed exclusively through our authorized dealers, contact us for a retail store near you.
What is covered under Mobital’s warranty?
What is covered under Mobital’s warranty?
Please see our Warranty Policy.
I need replacements parts for my Mobital products, Who should I contact?
I need replacements parts for my Mobital products, Who should I contact?
Please contact your retailer who will be happy to help.
Can you provide specs and assembly instructions?
Can you provide specs and assembly instructions?
These should arrive with your goods. You can also find the assembly instructions on each items product page. We recommend that the assembly of most articles is done by a professional.
I purchased a Mobital product from a retailer, and have an issue. What should I do?
I purchased a Mobital product from a retailer, and have an issue. What should I do?
Please contact your retailer who will be happy to help.
Ordering
How can I check if an item is in stock?
How can I check if an item is in stock?
Login to access real-time inventory. If you do not have an account, please email customerservicewest@mobital.ca / customerserviceeast@mobital.ca
Can I receive a price list?
Can I receive a price list?
Price lists are shared exclusively with our authorized dealers. If you are an authorized dealer, please contact us at customerservice@mobital.com to request a price list or log in to your account to get pricing on your items.
I am retailer/designer and would like to open an account. Who should I contact?
I am retailer/designer and would like to open an account. Who should I contact?
You can register here to open an account
Where is my nearest distributor?
Where is my nearest distributor?
Contact us for a retail store near you.
Where are Mobital's permanent showrooms?
Where are Mobital's permanent showrooms?
Mobital currently operates four permanent showrooms.
Our showroom and head office in Montreal, Canada is open to the trade and dealers all year-round, Monday through Friday from 9:00am to 5:00pm EST, by appointment only. Please contact our Customer Service at customerserviceeast@mobital.com to schedule an appointment.
Our showroom and head office in Vancouver, Canada is open to the trade and dealers all year-round, Monday through Friday from 9:00am to 5:00pm EST, by appointment only. Please contact our Customer Service at customerservicewest@mobital.com to schedule an appointment.
We also operate two permanent showrooms in the USA during Furinture Markets. In High Point, North Carolina, and Las Vegas, Nevada. Please contact us at customerservice@mobital.com to schedule an appointment.
